The La Canada, CA Landscape Company Ready to Partner With You

Reach out to our office at 833-MLD-ASAP or [email protected]. You can also submit a submission form directly from this website, and get started in our process by completing the design questionnaire. Our office will respond within 24-48 hours during regular business hours to follow-up and schedule you for our free landscape consultation with Austin.

From start to finish we try to complete the design within 30 days of the start date. In order to complete this, we will need full transparency and availability to meet to review the design. Any additional review meetings above and beyond the allotted review meetings in the package may require more time and will be completed at an additional charge due at time of design approval with final payment. Installation timelines can be anywhere from a few days to a few months determined by the project. The start date will be determined by our current availability, weather, and material availability. It is typical that we are booked out for installation about 2-3 months most of the year, so please note we are not available if your desired project needs to be completed urgently.

Typically it will be about 30 days, but we will notify you upfront of potential increase costs. It is normal for material prices to increase throughout the year, especially in the summer and winter months.

After we have an agreed upon design, we will move forward with the proposal phase. Once the proposal is reviewed and approved, we will send out a confirmation of the start date within 48 hours upon payment of the installation deposit. About 1-2 weeks prior to your start date, we will again confirm the start date and send over the anticipated timeline for installation and include the progress payment schedule per the approved proposal. The week prior to your start date, Austin will be on site with our installation foreman to introduce him and discuss the project with him. During installation when our crew will be on-site, our foreman is the lead while on-site or you can reach out the Austin or Crystal directly with any updates or concerns. Austin will be in and out periodically to review installation and assist where needed. He will also complete job site walks with clients and crew, as needed to review the project. Upon completion, Austin will complete the final walk-through before sending out our final invoice.

We do not offer a warranty on design, as we can make edits and modifications easily. Our design process was created to smooth out the kinks and get down to what the client is really wanting. So it is important that you be on board with our process should you want the best results for a design you will really be happy with now and long term.

We offer 90 day post-maintenance for installation, where we will come on-site to review installations and make minor repairs as needed. It will take a few weeks for your landscape to settle in and sometimes will need some adjusting for lights or replacement of plants within our contract agreement. Landscapes are living things and will continue to grow and change. It is important should you be investing in your property enhancement you have a maintenance plan set up to maintain the quality. 

The portal system was created to help simplify the process and organization of projects for our clients. We have had great success with clients who currently use the system giving them easy access to their MLD accounts. We will still keep track of services in our system, but technically you don’t have to set up your own portal account should you prefer not to. Please note, it will create delays in your process as we will need to wait for signed proposals and payment made via check by mail to get you on the calendar. It is much easier to utilize the portal system as you can see proposals (approved, old, rejected, updated, etc.), make payment via credit card or ACH, create a service notice to any items you’d like reviewed, etc. We are also working towards making the portal more up-to-date while the crew is onsite by including jobsite images and project updates. We will however also still be using email directly and this is how you are also notified by the portal of any updates.

In order to provide each of our clientele the detailed attention they deserve, we also have expectations for our clientele. As part of our process we communicate clearly expectations up front, so details can be worked out in advance. We also actively use email for correspondence and a customer portal system in which your proposal information will be held for your records and where you will be able to accept, decline or request changes. However, we will not be the best choice for you if:

• Your project has a limited focus, such as repairing irrigation or replanting beds.
• Your landscaping must be completed immediately within the same month or next.
• You have a clear and specific vision and primarily want help executing your ideas, with no agreed upon design.
• You want to install some or all of the new landscaping yourself, or with unlicensed contractors.
• You intend on purchasing or providing materials for project.
• Your project budget is $40,000 or less, or does not include a design budget.
• You won’t be hiring expert garden maintenance to preserve your investment over time.

Our office is open M-F from 7 am to 2 pm. Our field operations run from M-F 6 am to 2:30 pm with occasional OT hours as needed. NO Saturday or Sunday work.
The company is closed on the following holidays:

• New Years Day
• 4th of July (as well as for 1 week in July after 4th of July)
• Labor Day
• Thanksgiving
• Christmas (as well as for 1 week in December between Christmas and New Year)

We will ask all clientele to complete our design questionnaire within 48 hours of your consultation booking as confirmation of our consultation meeting. Should we not receive your questionnaire, we will send one reminder before removing you from the calendar. Should you want to reschedule, we will ask that you please reach out to our office directly as we will not assuming you’ve decided not to move forward with us. In order to continue providing this as a free consultation, we will require full transparency upfront to help determine if we are the right from the start as to be mindful of both our time. Should we not be the right fit, our office will reach out within 24 hours of receipt to provide you with any updates.

Our office will available to assist with all administrative logistics, questions, and follow-up. Austin will complete your design and proposal, and work directly with our project foreman to complete the installation. Most project or billing-related questions can be sent directly to [email protected]. Anything else like scheduling or general questions, feel free to contact us [email protected].

We need your help to maximize our time together during the design process. Prior to the meeting, it’s helpful to know what landscapes inspired you to make the change. What did you dream your landscape to look like? Often times this will give our designer a clearer vision of the desired style. It is not so we can copy the design exactly as shown, so please do not expect the exact landscape. We will need to create something that will work for your specific space and desired budget.

Payment is due upon receipt with a 15 day grace period. Beginning January 1st, 2022, all payments not received by the 15 day grace period will get a 15% late fee applied each month payment is late until payment is made.

Deposit is due at the time of signing for installation to hold space on our calendar and to get materials properly set up for the anticipated start date. Upon payment of the deposit, you will receive a confirmed start date within 48 hours. Once all orders have been set up, you will receive an anticipated timeline for installation, deliveries, and progress payment schedule. Should any delays arise, we will update due dates accordingly.

Any approved change order completed during the project will be paid separately upon completion of an approved change order, not the initial project. Any overtime hours required to complete installation due to change orders or delays created by the client will be passed on to the client above the final invoice upon completion. To respect the time of all our clients and keep in mind our ongoing deliveries, we will need to make arrangements to our calendar should any delays be created. You will be notified of this during the project, so you will be made aware of this should it be needed.

Company terms of service are located on the bottom of every proposal that is signed with all current contractors licensing and insurance required. To comply with our contractor license, our employees and contractors are all covered and paid according to CA state requirements. Active licensing can be found on the contractor state licensing board website for your reference. Our terms are as stated and will not be updated to your specific needs. Should this be a requirement, we would suggest working with another contractor.